Operations Director, Andhra Pradesh at Bridge International Academies,Vijayawada
What You Should Have
• At least 5-10 years of post-undergraduate, full time work experience
• Work experience managing a multi-unit retail environment
• Work experience developing and managing a culture of total focus on customer satisfaction
• Work experience drastically improving the productivity and reducing cost of a product or service
• Work experience managing and coordinating several teams to deliver on a tight schedule
• Work experience in emerging markets
• Record of building data-driven operational systems
• Record of strong academic performance from a leading undergraduate and, if attended, graduate institution
• Work experience, preferably in operations, as an employee at any company that has rapidly grown in headcount and number of locations, e.g., large scale retail
• Work experience in a highly political industry, where ideological conflict is common and strategy, ingenuity, negotiation and persuasion are necessary for success.
You’re also
You're also
• A detailed doer – You have a track record of getting things done, with at least 5 years of post-graduate school experience. You’re organised and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A networking mastermind– You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas. You have an existing network in Nigeria from prior experience in the country, preferably in the regulatory, education, or business sectors.
• A creative problem-solver– Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
• A customer advocate– Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
• A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today
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